Maintaining compliance with the Government Aged Care Quality and Safety Commission
In July 2019, new Aged Care Quality Standards came into effect. For the first time, Aged Care Regulation, compliance and complaints handling have been brought together.
The new quality benchmarks encourage innovation, excellence and continuous improvement.
The Willows underwent the accreditation process in August 2019 and are fully accredited across the eight standards.
These are those Standards briefly explained. (Click on the link provided after each Standard description – this will then take you to the full pdf document to read further).
For more information please go to this Gov website https://www.agedcarequality.gov.au.
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Purpose and scope of the Standard 1
This is the initial foundation Standard that reflects seven important concepts. These concepts recognise the importance of a consumer’s sense of self. They also highlight the importance of the consumer being able to act independently, make their own choices and take part in their community. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 2
This Standard builds on the foundations of Standard 1 and includes requirements for organisations to work in partnership with consumers. This Standard describes what organisations need to do to plan care and services with consumers. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 3
Consumers and the community expect the safe, effective and quality delivery of personal and clinical care. The Standard applies to all services delivering personal and clinical care specified in the Quality of Care Principles, 2014. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 4
A consumer might have some challenges in their health and abilities, but they still have goals they want to achieve. They also have roles that have meaning, and they want to manage their day-to-day life and live as well as they can. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 5
Standard 5 applies to the physical service environment that the organisation provides for residential care, respite care and day therapy centres. It doesn’t apply to home care services where the environment is the consumer’s home. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 6
Standard 6 requires an organisation to have a system to resolve complaints. The system must be accessible, confidential, prompt and fair. It should also support all consumers to make a complaint or give feedback. READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 7
This Standard requires an organisation to have and use a skilled and qualified workforce, sufficient to deliver and manage safe, respectful, and quality care and services, which meet the Quality Standards.
READ MORE. Quality Standards Guidance and Resources
Purpose and scope of the Standard 8
The intention of this Quality Standard is to hold the governing body of the organisation responsible for the organisation and the delivery of safe and quality care and services that meet the Standards. READ MORE. Quality Standards Guidance and Resources